Domain Home guarantees that if a price on a stock item is lowered within 30 days of your order placement, upon request, you are entitled to receive a refund for the difference between the lower price and the actual price paid. This does not apply to merchandise that is reduced for clearance and discontinued pieces. Custom orders are not included. Coupon promotions do not apply.
Furniture Deliveries
When may I expect delivery after a sale is written?
We will contact you within 48 hours if your merchandise is in stock to arrange a date for delivery. If the merchandise you ordered is not in stock, we will call you after we receive the merchandise into our warehouse to schedule your delivery. Generally, deliveries are made within 2 weeks of purchase for items being delivered on our regular delivery routes.
What days do you deliver to my area?
The days of the week we deliver vary for each zip code area. In most areas, we deliver every week. In more remote areas, we deliver every other week or every third week of the month. You may check with your design consultant at the time of your purchase for the days we deliver to your area. However, it is our delivery representatives that will schedule your actual delivery date.
What time frames are available for a delivery?
We will arrange a 4-hour time window for your delivery. For example, a 4-hour time window can be between 8:00 a.m. and 12:00 p.m., 11:00 a.m. and 3:00 p.m., or 1:00 p.m. and 5:00 p.m. depending upon the delivery route. Our scheduling department will give you the time window when your delivery is scheduled and confirmed. We will try to accommodate your request for a special time frame.
Does Domain make any evening deliveries?
All deliveries are scheduled for daytime hours in a four hour time frame (between 8:00 AM and 6:00 PM).
When do I pay for delivery and/or complete order?
Our delivery department will contact you prior to delivery for processing any outstanding balance(s) on your order including the delivery charge. Your outstanding balance will be charged to your charge card within 4 days of delivery. If you are paying by cash or check, your account must be paid in full at the store where your purchase was made, prior to scheduling delivery.
Is my furniture inspected before it is delivered?
Yes. Every piece of furniture is carefully inspected prior to delivery. An inspection tag is initialed and placed on each piece. In addition, our delivery personnel also inspect each piece of furniture prior to loading it on the truck for delivery to the customer.
Is the furniture set up in my home?
Yes. Your new furniture will be set up in the room you request. Drivers are not permitted to move and/or handle stereo, television or any other electronic devices.
Will the driver move my existing furniture?
The driver will assist you in moving your existing furniture to another room on the same floor.
Will drivers remove old furniture, especially bedding?
Our drivers will remove an old mattress and box spring for a fee of $50 if customer buys a new set from Domain. This must be specified at time of purchase. Our drivers are not authorized to remove any other furniture.
Will drivers make effort to "fit" furniture into house and/or room?
A reasonable effort will be made to fit the furniture into the house and/or room. It is advisable for customers to take all pertinent measurements to ensure that furniture will fit into the house and/or room before purchasing an item.
What do I do if I am not completely satisfied with delivered furniture?
You should contact our Customer Service Department at the following number - 1-877-436-6246, and one of our customer service representatives will be happy to assist you.
Will drivers attach my own bedframe to Domain headboard or footboard ?
Yes, our drivers will assemble your bed if it is compatible to the Domain headboard or footboard.
Billing Issues and Order Status
Who do I contact for the status of my order?
For in-store purchases call your design consultant prior to delivery. For a list of phone numbers, go to our store listing on this web site under Find Us.
For on-line purchases, contact Customer Service at 1-877-436-6246 extension 4.
Who do I contact for problems with my bill?
Our customer service department will be happy to assist you with any questions regarding your bill. Call our toll-free number 1-877-436-6246.
How do I contact HSBC Retail Services (Domain Credit Card Processing Company)?
HSBC Retail Services can be contacted at 800-695-6950.
Who do I contact for the status of my even exchange?
Our Customer Service Department should be contacted at 1-877-436-6246 extension 4 for all information regarding even exchanges.
Product and Warranty Issues
What is Domain's Warranty Policy?
Domain warranties upholstery and case goods merchandise to be free from defects in materials and workmanship for one year from the date of delivery. Cushion cores are warranted to be free from manufacturer's defects for five years. After five years you may purchase new cores at your own expense through our Customer Service Department.
Who shall I call for service or repairs to Domain product?
For all service issues, contact Domain's Customer Service Department at our toll-free number: 1-877-436-6246 (extension 4) .
How long will it take for the service company to contact me after reporting an issue?
A designated service company will contact you within three to five business days to arrange a service appointment.
When may I expect delivery after a sale is written?
We will contact you within 48 hours if your merchandise is in stock to arrange a date for delivery. If the merchandise you ordered is not in stock, we will call you after we receive the merchandise into our warehouse to schedule your delivery. Generally, deliveries are made within 2 weeks of purchase for items being delivered on our regular delivery routes.
What days do you deliver to my area?
The days of the week we deliver vary for each zip code area. In most areas, we deliver every week. In more remote areas, we deliver every other week or every third week of the month. You may check with your design consultant at the time of your purchase for the days we deliver to your area. However, it is our delivery representatives that will schedule your actual delivery date.
What time frames are available for a delivery?
We will arrange a 4-hour time window for your delivery. For example, a 4-hour time window can be between 8:00 a.m. and 12:00 p.m., 11:00 a.m. and 3:00 p.m., or 1:00 p.m. and 5:00 p.m. depending upon the delivery route. Our scheduling department will give you the time window when your delivery is scheduled and confirmed. We will try to accommodate your request for a special time frame.
Does Domain make any evening deliveries?
All deliveries are scheduled for daytime hours in a four hour time frame (between 8:00 AM and 6:00 PM).
When do I pay for delivery and/or complete order?
Our delivery department will contact you prior to delivery for processing any outstanding balance(s) on your order including the delivery charge. Your outstanding balance will be charged to your charge card within 4 days of delivery. If you are paying by cash or check, your account must be paid in full at the store where your purchase was made, prior to scheduling delivery.
Is my furniture inspected before it is delivered?
Yes. Every piece of furniture is carefully inspected prior to delivery. An inspection tag is initialed and placed on each piece. In addition, our delivery personnel also inspect each piece of furniture prior to loading it on the truck for delivery to the customer.
Is the furniture set up in my home?
Yes. Your new furniture will be set up in the room you request. Drivers are not permitted to move and/or handle stereo, television or any other electronic devices.
Will the driver move my existing furniture?
The driver will assist you in moving your existing furniture to another room on the same floor.
Will drivers remove old furniture, especially bedding?
Our drivers will remove an old mattress and box spring for a fee of $50 if customer buys a new set from Domain. This must be specified at time of purchase. Our drivers are not authorized to remove any other furniture.
Will drivers make effort to "fit" furniture into house and/or room?
A reasonable effort will be made to fit the furniture into the house and/or room. It is advisable for customers to take all pertinent measurements to ensure that furniture will fit into the house and/or room before purchasing an item.
What do I do if I am not completely satisfied with delivered furniture?
You should contact our Customer Service Department at the following number - 1-877-436-6246, and one of our customer service representatives will be happy to assist you.
Will drivers attach my own bedframe to Domain headboard or footboard ?
Yes, our drivers will assemble your bed if it is compatible to the Domain headboard or footboard.
Billing Issues and Order Status
Who do I contact for the status of my order?
For in-store purchases call your design consultant prior to delivery. For a list of phone numbers, go to our store listing on this web site under Find Us.
For on-line purchases, contact Customer Service at 1-877-436-6246 extension 4.
Who do I contact for problems with my bill?
Our customer service department will be happy to assist you with any questions regarding your bill. Call our toll-free number 1-877-436-6246.
How do I contact HSBC Retail Services (Domain Credit Card Processing Company)?
HSBC Retail Services can be contacted at 800-695-6950.
Who do I contact for the status of my even exchange?
Our Customer Service Department should be contacted at 1-877-436-6246 extension 4 for all information regarding even exchanges.
Product and Warranty Issues
What is Domain's Warranty Policy?
Domain warranties upholstery and case goods merchandise to be free from defects in materials and workmanship for one year from the date of delivery. Cushion cores are warranted to be free from manufacturer's defects for five years. After five years you may purchase new cores at your own expense through our Customer Service Department.
Who shall I call for service or repairs to Domain product?
For all service issues, contact Domain's Customer Service Department at our toll-free number: 1-877-436-6246 (extension 4) .
How long will it take for the service company to contact me after reporting an issue?
A designated service company will contact you within three to five business days to arrange a service appointment.