Customer Care
Care & Cleaning of your Rugs
Removal of spots and spills is one of the most crucial areas of carpet maintenance. When anything is dropped or spilled, quick response with the proper cleaning material can save the day...and your carpet!
When accidents happen:
- Blot up liquids with white paper towels or absorbent cloth; scoop up solids with the end of a knife or spoon.
- Treat the spot according to the cleaning instructions chart below.
- Apply spot removal agent to clean towel or cloth, not directly to the spot. Use small quantities at a time. Always work inwards from the edge to prevent spreading. Do not rub, as this may cause the spot to spread or distort the pile. Do not over-wet the carpet pile.
- Afterwards, blot as dry as possible with clean towel.
Spot Removal Chart
Spot |
Order of Treatment |
||
|
step 1
|
step 2
|
step 3
|
|
| Alcoholic Beverages |
1
|
2
|
-
|
| Bleach |
1
|
3
|
-
|
| Blood |
1
|
2
|
-
|
|
Butter |
4
|
2
|
-
|
| Candle Wax** |
-
|
-
|
-
|
| Chewing Gum |
5
|
4
|
-
|
| Chocolate |
2
|
3
|
6
|
| Coffee |
1
|
2
|
4
|
| Colas and Soft Drinks |
1
|
2
|
-
|
| Cooking Oils |
4
|
2
|
-
|
| Cream |
2
|
4
|
-
|
| Egg |
2
|
-
|
-
|
| Floor Wax |
4
|
2
|
-
|
| Fruit Juice |
1
|
2
|
-
|
| Furniture Polish |
4
|
2
|
3
|
| Gravy and Sauces |
7
|
2
|
-
|
| Ink (Fountain Pen) |
1
|
2
|
-
|
| Ink (Ball Point) |
4
|
9
|
2
|
| Ink (Felt Tip) |
7
|
2
|
8
|
| Ketchup |
7
|
2
|
-
|
| Lipstick |
4
|
2
|
-
|
| Mercurochrome* |
2
|
3
|
6
|
| Milk |
7
|
4
|
2
|
| Mustard |
2
|
-
|
-
|
| Nail Polish |
8
|
4
|
-
|
| Oil and Grease |
4
|
2
|
-
|
| Paint (Latex) |
1
|
2
|
4
|
| Paint (Oil) |
9
|
4
|
2
|
| Rust |
4
|
2
|
10
|
| Salad Dressing |
2
|
4
|
-
|
| Shoe Polish |
4
|
2
|
-
|
| Soot |
4
|
2
|
3
|
| Tar |
4
|
-
|
-
|
| Tea |
1
|
2
|
4
|
| Urine (fresh) |
1
|
2
|
-
|
| Urine (old) |
2
|
3
|
6
|
| Vomit |
2
|
-
|
-
|
| Wine |
11
|
1
|
2
|
| Unknown Material |
4
|
12
|
2
|
**Absorbent paper and hot iron
*Repeat step 2
Warning: Some chemicals are hazardous (Corosive, flammable, toxic, etc.) and should be used with great care, strictly in accordance with their safety instructions.
Type of Treatment
- Cold Water
- Detergent solution or carpet shampoo solution
- Ammonia solution
- Solvent
- Chill with aerosol freezing agent or ice cubes in a plastic bag. Pick or scrape off gum.
- Vinegar Solution
- Warm Water
- Clear nail polish remover (preferably acetone)
- Alcohol or methylated spirits mineral turpentine
- Rust Remover
- Absorbent powder (e.g. salt, talc, or proprietary absorbent powders)
- Absorbent cleaner (Host®, Capture®, or Dri-Matic®)
Cleaning Agents for Spot Removal
Detergent Solution
Mix one teapsoon of clear dish washing liquid or detergent powder (containing no bleaches or strong alkalies) with one cup of hot water. This solution must be well rinsed with clear water.
Ammonia Solution
Mix one tablespoon clear ammonia (3% solution) with one half cup water. This solution must be neutralized with vinegar solution.
Vinegar Solution
Mix 1/3 cup white vinegar with 2/3 cup water.
Solvent
A dry cleaning solvent (available at grocery, drug and hardware stores) such as Carbona®, Energine®, or K2R® (chemically known as 1.1.1 Tricloroethane preferred).
Absorbent Cleaners
Host®, Capture®, and Dri-Matic®
Naturally Easy Maintenance
Maintaining the beauty of wool carpets is exceptionally easy. Wool's unique and complex fiber structure releases soil up to 25% more readily than synthetic carpet. Its scaly outer structure holds soil high on the pile, right where the vacuum can lift it out. To protect the investment made in your rug, it's important to follow the prescribed maintenance periodically to keep it looking and performing at its best. Cleaning at regular intervals - rather than waiting until the carpet is heavily soiled - will extend its life.